WHAT IF i MISS A CLASS?
We encourage our clients to attend each of their their pre-booked classes with us as part of our 5 week course. Unfortunately, in the instance of missed a class, we unable to refund or reschedule. In the case of a dog coming into heat, please contact us to discuss further. In the instance of cancelled classes (which must be cancelled prior to 48-hours before the series of classes begins), there is $10 fee deducted from any refunds processed.
Do you only train puppies?
We welcome all fur friends and their families! Our puppy specific classes are great for setting the behavioural and communication foundations for young pups.
Puppy Kindergarten is designed for puppies 5-months and younger. Basic Manners Classes are designed for dogs 5 months and older.
Our goal is always to help you connect with your dog, no matter where you are in your dog training journey. We believe that you can always teach old dogs new tricks!
What is your cancellation policy?
We require a minimum of 48-hours notice for cancelled sessions. Cancellations with less than 48-hours notice or no-shows will forfeit the cost of the full session.
do you travel to vancouver suburbs/greater vancouver for sessions?
We currently provide dog training in the City of Vancouver, River District, and Burnaby. Our classes are held in Kitsilano and Olympic Village on weekends.
Sessions can be done virtually by request as well as in outdoor locations within the city. If you live outside of the City of Vancouver/Burnaby/River District but would like to arrange virtual/outdoor sessions together, please get in touch with us at info@raintowndogtraining.com.
Do you train Reactive (aggressive) dogs?
We value the safety and security of all pets, parents, and trainers. Our training plans for behavioural modification needs are decided on a case-by-case basis. Dogs with a history of serious aggression causing injury may not be suited for group classes, but we can discuss the options available for private training or help you find a trainer who specializes in your dog’s needs.
The first session of a private bundle is a personal consultation with a certified dog training professional. Rest assured, we’ll always work with research-based, scientifically proven methods with empathy and patience for your benefit.
Which forms of payment do you accept?
We currently accept e-transfer and credit card/bank payments. Unfortunately, we are unable to accept cash or cheques for payment.